We want you to be happy with your purchase. This policy explains when we'll provide a refund or replacement, and sits alongside your rights under the Australian Consumer Law.
 

Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You're entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You're also entitled to have goods repaired or replaced if they aren't of acceptable quality and the failure doesn't amount to a major failure.

We'll accept a return and provide an exchange or refund where:

• the product is faulty or not of acceptable quality;

• the product is significantly different from how it was described;

• the product isn't fit for its intended purpose; or

• the product is unsafe.

To process a return, we'll need adequate proof of purchase — your order confirmation or tax invoice is best.

Change of mind

Because Blister Wool is a personal-use hygiene product, we're unable to offer refunds or exchanges for change of mind. Please choose carefully. This doesn't affect your rights under the Australian Consumer Law for faulty or misdescribed items, as set out above.

Damaged in transit

We take care in packing every order, but if your item arrives damaged, please contact us at hello@blisterwool.com.au within 7 days of delivery so we can sort out a solution. It helps if you can include a photo of the item and the packaging — that lets us resolve things quickly.

How to make a return

For any return under this policy, contact us first at hello@blisterwool.com.au and we'll walk you through the next steps. Refunds are issued to your original payment method.