Blister Wool is committed to protecting your privacy. This policy explains how we collect, use, store and protect your personal information, in line with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).
 

A copy of the Australian Privacy Principles is available from the Office of the Australian Information Commissioner at oaic.gov.au.
 

What information we collect and why

Personal information is information that identifies an individual. The information we collect includes your name, delivery and billing address, email address, and phone number.

We collect this information when you place an order, contact us, or sign up to our mailing list. We use it to process and deliver your orders, respond to your enquiries, and — where you've opted in — send you marketing and updates. You can unsubscribe from our mailing list at any time using the link in our emails or by contacting us.
 

How your information is collected

We collect personal information directly from you when you order through our website, email us, or interact with us on social media. Our website also uses cookies to help it function and to understand how visitors use it. You can disable cookies in your browser settings, though some features of the site may not work as intended.

Payment information

Payments made through our website are processed securely by our payment provider. We do not store your full card details on our systems.

Disclosure of your information

We only share your personal information where necessary to run our business — for example, with couriers to deliver your order, or with the service providers who host our website and process payments. We may also disclose information where required or authorised by law. We do not sell your personal information.

Security of your information

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. We keep order records for as long as needed to run our business and to meet our legal and tax obligations, after which they are securely destroyed or de-identified.

Accessing and correcting your information

You can request access to the personal information we hold about you, and ask us to correct anything that's inaccurate or out of date. Just contact us using the details below. We may ask you to verify your identity before releasing any information.

Changes to this policy

We may update this policy from time to time. The current version is always available on our website.

Contact us

For any questions or complaints about your privacy, contact us at hello@blisterwool.com.au.